Privacy Policy

Consciously Coupled

Effective Date: June 1st 2026· consciouslycoupled.com

1. Who We Are

Consciously Coupled (“we,” “us,” or “our”) provides relationship coaching services to couples and individuals through our website, virtual sessions, in-person sessions, workshops, retreats, and digital products. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding that information.

If you have questions about this policy or how your information is handled, you can reach us at rob@consciouslycoupled.com.

2. Important: Coaching Is Not Therapy or Counseling

Before describing how we handle your information, we want to be completely clear about the nature of our services, because it directly affects how your information is treated under the law.

Consciously Coupled provides relationship coaching. Coaching is an educational, growth-oriented, and forward-focused service. It is not psychotherapy, marriage and family therapy, counseling, or any other form of licensed mental health treatment, and it is not a substitute for such services.

This means:

We do not diagnose, treat, or provide therapy for mental health conditions.
Communications with us are not protected by therapist-client privilege, psychotherapist confidentiality laws, or HIPAA, because we are not providing clinical or medical services through Consciously Coupled.
If you are seeking diagnosis or treatment for a mental health condition, or believe you may be experiencing a mental health crisis, please contact a licensed mental health professional, your physician, or emergency services.

While one or both of our coaches may also hold professional licenses in other contexts, any services provided through Consciously Coupled are offered strictly as coaching, not as licensed clinical services, regardless of the credentials held by the individuals providing them.

3. Information We Collect

Information You Provide to Us

Contact details (name, email address, phone number)
Information submitted through intake forms, questionnaires, or assessments
Information shared during coaching sessions, written exchanges, or program materials
Payment and billing information (processed by our third-party payment processor — see Section 6)
Information you provide when registering for workshops, retreats, webinars, or digital products
Any other information you choose to share with us

Information Collected Automatically

Basic website usage data (such as pages visited and general location/device information) collected through our website platform and analytics tools
Cookies or similar technologies used by our website host for site functionality and analytics

4. How We Use Your Information

We use the information we collect to:

Provide, schedule, and improve our coaching services
Communicate with you about sessions, programs, and related logistics
Send newsletters, educational content, or program updates, if you have opted in
Process payments for services and products
Maintain internal records necessary to operate our practice
Comply with legal obligations

We do not use your personal information for automated decision-making that produces legal or similarly significant effects, and we do not sell your information to third parties.

5. Our Commitment to Confidentiality and Consent

Your privacy and trust are foundational to our coaching relationship. As a core commitment:

We will not share, disclose, or discuss your personal information, session content, or anything you share with us with any third party without your explicit consent — except in the limited circumstances described below, which apply to virtually all businesses and service providers regardless of stated policy, and which we are legally required to disclose.

These limited exceptions are:

Service providers who help us operate our business (e.g., scheduling software, email platforms, payment processors), who are bound by their own privacy and security obligations and only access information necessary to perform their function (see Section 6)
Compliance with a valid legal process, such as a subpoena, court order, or other lawful request from a government authority
Situations involving an imminent risk of serious harm to yourself or another person, where disclosure is necessary to prevent that harm
Reports required under mandatory reporting laws (for example, suspected abuse of a child, elder, or dependent adult), to the extent such laws apply to our services
Protection of our legal rights, such as in the event of a legal dispute

Outside of these narrow, legally-grounded exceptions, your information stays with us and is never shared, sold, or disclosed without your explicit, informed consent.

6. Third-Party Tools and Service Providers

We use third-party tools to operate our business, which may process limited personal information on our behalf. These currently include (or may include):

Wix — website hosting and platform infrastructure
Scheduling software — for booking and managing appointments
Email marketing platform — for newsletters and program communications, if you have subscribed
Payment processor — for securely handling payments (we do not store full payment card details ourselves)

Each of these providers maintains its own privacy practices and security standards. We choose providers that are reputable and widely used in professional service businesses. We encourage you to review their privacy policies if you would like more detail on how they handle data.

7. Data Security

We take reasonable steps to protect the information you share with us, including using reputable third-party platforms with their own security measures. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business records, and comply with legal, accounting, or reporting obligations. If you would like us to delete information we hold about you, you may contact us using the information in Section 11, and we will do so unless we are required to retain it for legal reasons.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal retention requirements
Opt out of marketing communications at any time (e.g., via the unsubscribe link in our emails)
Withdraw consent for any optional data use

To exercise any of these rights, please contact us using the information in Section 11.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can address it.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Email: rob@consciouslycoupled.com
Website: consciouslycoupled.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Effective Date” at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically.

13. Disclaimer

Consciously Coupled provides coaching services only. Coaching is not a substitute for psychotherapy, counseling, medical care, legal advice, financial advice, or any other licensed professional service. Nothing provided through our coaching sessions, programs, materials, or website should be construed as the practice of psychology, counseling, marriage and family therapy, medicine, law, or any other regulated profession in the State of South Carolina or elsewhere.

Coaching is a collaborative, non-clinical relationship intended to support personal growth, communication, and goal achievement. Clients are solely responsible for their own decisions, actions, and outcomes resulting from coaching. We make no guarantees regarding specific results.

If you are experiencing a mental health crisis, please contact 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room. If you believe you need diagnosis or treatment for a mental health condition, please seek the services of a licensed mental health professional.

This disclaimer does not limit any rights you may have under applicable consumer protection laws.